A quality-satisfaction-loyalty framework for government services

A quality-satisfaction-loyalty framework for government services

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dc.contributor.author Guolla, Michael en
dc.contributor.author Large, David en
dc.date.accessioned 2010-08-13T13:38:21Z
dc.date.available 2010-08-13T13:38:21Z
dc.date.created 1996 en
dc.date.issued 2010-08-13T13:38:21Z
dc.identifier.other Working paper ;96-62 en
dc.identifier.uri http://hdl.handle.net/10393/18026
dc.description Le texte intégral de ce document de travail n'est pas disponible en ligne. Une copie papier est disponible à l'Annexe de la bibliothéque. Effectuez une recherche par titre dans le catalogue pour réserver le document. // The full text of this working paper is not available online. A print copy is available in the Library Annex. Search by title in the catalogue to request the paper. en
dc.language.iso eng en
dc.publisher Faculty of Administration, University of Ottawa en
dc.subject.classification HD 30 .W66 v.96-62 1996 en
dc.title A quality-satisfaction-loyalty framework for government services en

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